General Terms and Conditions

Information on Appointment Cancellations, Missed Appointments, and Billing

1. Appointment Scheduling and Contractual Relationship

Our practice operates exclusively by appointment. To avoid unnecessary waiting times, we schedule individual, fixed treatment appointments that are reserved exclusively for you.
By submitting a prescription and/or scheduling a treatment appointment—whether in person, by telephone, or digitally—a service contract is concluded between you and us in accordance with Sections 611 et seq. of the German Civil Code (BGB).

• For patients insured under statutory health insurance, billing for services rendered is carried out with the statutory health insurance fund.
• Patients with private insurance or entitlement to public aid (Beihilfe) will receive a personal invoice for the services rendered.

2. Appointment Cancellations and Missed Appointments

As the appointments reserved for you generally cannot be reassigned at short notice, we kindly request timely cancellations:

• Appointments must be cancelled at least 24 hours before the scheduled appointment, on working days (Monday–Friday) and within our practice hours.
• A special rule applies to Monday appointments: these must be cancelled by no later than 8:00 p.m. on the preceding Friday.
  If no cancellation or no timely cancellation is made, we reserve the right to charge the missed appointment in full.

3. Entitlement to Remuneration in the Event of a Missed Appointment (Legal Background)

By scheduling an appointment, we undertake to provide staff, premises, materials, and treatment time exclusively for you. In return, there is an entitlement to remuneration for the agreed appointment. If the patient fails to attend the appointment—regardless of the reason—this constitutes default of acceptance pursuant to Section 615 sentence 1 BGB. In this case:

• our obligation to provide the service lapses,
• however, the entitlement to remuneration remains.

“If the person entitled to the service is in default of acceptance of the services, the obligor may demand the agreed remuneration for the services not rendered without being obliged to perform subsequently.” (Section 615 BGB)

Pursuant to Section 615 sentence 2 BGB, we are obliged to attempt, where possible, to reassign any freed appointment slots. If this is successful, no charge will be made. If the appointment cannot be reassigned, the entitlement to remuneration remains.

4. Billing and Assumption of Costs in Relation to Health Insurance Funds

Physiotherapy services are payable irrespective of any subsequent reimbursement by the health insurance fund. If, in the course of a billing or economic audit by the statutory or private health insurance fund, it is determined that billing is wholly or partially not possible for formal, medical, or other reasons, the following applies:

There is no entitlement to reimbursement by the health insurance fund. The patient undertakes to bear the incurred treatment costs in full.
This applies in particular in cases of:

• missing or incorrect prescriptions,
• missed deadlines,
• services not subject to approval or not approved,
• formal billing rejections by cost bearers.

5. Payment Terms

Our invoices state a specific due date. The payment term is generally 7 days from the invoice date. If you suspect any discrepancies, please contact us immediately before the payment deadline expires. Invoices not settled by the due date will be subject to charges for reminders. Any reminder, processing, or legal enforcement costs shall be borne by the debtor.